Privacy Policy

1. Information we collect

• Account and profile: your name, mobile number, email address, date of birth, gender, profile photo, city, account identifiers and registration details.
• Identity and eligibility: Aadhaar and PAN numbers and document images, driving licence number, expiry date and images, and other documents you provide for driver verification. These records support eligibility checks and account approval.
• Location and vehicle activity: location coordinates when you use location-dependent features, QR scans, assigned vehicle details, check-in and checkout records, odometer readings, package use and session history. Connected vehicles may separately provide location, battery and usage telemetry associated with your rental.
• Wallet and payment activity: balances, top-ups, charges, refunds where applicable, payment references and transaction history. Payment credentials entered in a payment provider's interface are handled by that provider; Drizee receives payment status and reference information.
• Device and technical information: app and operating-system versions, device identifiers, notification tokens, IP addresses and service logs. The app checks mock-location and device settings to protect location-dependent operations; this may involve examining installed-app information on your device.
• Website and communications: information you submit in enquiry or onboarding forms, support correspondence and technical request information. Embedded content, such as maps, can receive information about your browser and network when loaded.

2. How we use information

We use information to register and verify drivers, send login OTPs, administer rentals and packages, confirm check-in eligibility, manage vehicles, process wallet transactions, provide support and notifications, investigate failures and misuse, maintain service security and meet applicable obligations.

Information supplied for verification or payment is used for those service purposes. Our operational staff use relevant account and session information to approve drivers and manage vehicle checkout.

3. Sharing and service providers

Relevant information is processed by providers that support the service, including TrustSignal for SMS OTP delivery, Cashfree for payments, Google Firebase for push notifications, and hosting, database, storage, monitoring and network providers. Our infrastructure includes AWS services. Vehicle providers may supply telemetry for fleet operations.

For example, the SMS provider receives the destination number and message, the payment provider processes payment details, and the notification provider processes device notification tokens. Provider processing may take place outside your state or country.

Relevant records may also be accessed by authorised staff and fleet partners for verification, rental administration and support, or disclosed where required by law or necessary to investigate fraud, resolve disputes or protect rights. Third-party services have their own privacy policies governing their independent processing.

4. Permissions and your choices

The app requests location access for location-dependent operations, camera access for QR scanning or capturing documents, access to selected photos for uploads, and notification permission for service updates. Where supported, notification features may request additional display permissions.

You can manage permissions in your device settings. Denying a permission can prevent the related feature from working. You can contact us to request access to or correction of your information and to discuss privacy choices. Permission revocation does not automatically delete information already stored.

5. Security

Our public app and website endpoints use HTTPS to protect information in transit. Access controls and authentication help restrict access to service records. No internet transmission or storage system is completely secure. Keep your OTPs and account access private and report suspected unauthorised access to our contact address.

6. How long information is kept

Account, verification and rental information is retained while needed to provide and administer the service. After an account closes, information may remain where necessary for outstanding payments or rentals, accounting, legal obligations, fraud prevention or dispute resolution. Retention depends on the type of record, the purpose and applicable requirements; this policy does not promise immediate removal of all records.

Information no longer needed for these purposes is deleted or anonymised. Residual copies in backups are removed through the backup retention cycle. Contact us for details about retention affecting your account.

7. Request account and data deletion

You can request deletion without reinstalling the app. Email sales@drizee.com with the subject “Drizee account and data deletion request”. Include your registered mobile number and whether you want to delete your account and associated data or request deletion of particular information.

We may verify account ownership before acting. We will explain any steps required to resolve an active rental or outstanding balance. Account and associated profile and verification information that is no longer required will be deleted or anonymised. Records needed for the reasons described in the retention section may be retained, and we will explain relevant exceptions when handling your request.

Uninstalling the app does not delete your account. For correction or access requests, use the same contact address and describe the information concerned.

8. Children

The driver rental service is intended for adults aged 18 or over. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.

9. Changes and contact

We may update this policy when our service or data practices change. The date at the top identifies the latest version. Material changes will be communicated where appropriate.

Drizee Mobility Private Limited
Privacy enquiries: sales@drizee.com
Website: drizee.com